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The psycholinguistic phenomenon
Shiller, Ed http://www.sources.com/SSR/Docs/HLCA0013-ShillerPhenomenon.htm
Publisher: Sources HotLink, Canada Year Published: 2009 Resource Type: Article
There is no doubt that the literal meaning of the words you use in written or oral communications will have an effect on the people you are trying to reach. But equally, if not more, important are the meanings conveyed by our nonverbal communication.
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