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Nest Reminds Customers That Ownership Isn't What It Used to Be
Walsh, Kit http://www.eff.org/deeplinks/2016/04/nest-reminds-customers-ownership-isnt-what-it-used-be
Publisher: Electronic Frontier Foundation
Date Written: 05/04/2016
Year Published: 2016
Resource Type: Article
Nest Labs, a home automation company acquired by Google in 2014, will disable some of its customers' home automation control devices in May. This move is causing quite a stir among people who purchased the $300 Revolv Hub devices -- customers who reasonably expected that the promised "lifetime" of updates would enable the hardware they paid for to actually work, only to discover the manufacturer can turn their device into a useless brick when it so chooses.
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