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| Running an Effective Help DeskPlanning Implementing, Advertising, Automating, Improving, Outsourcing
Czegel, BarbaraPublisher:  Wiley-QED, Canada Year Published:  1994
 Pages:  256pp   Price:  $48.95   ISBN:  0-471-02544-5
 Resource Type:  Book
 
 This manual presents strategies and tactics enabling Help Desks to add value to their enterprise.
 
 
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