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Running an Effective Help Desk
Planning Implementing, Advertising, Automating, Improving, Outsourcing

Czegel, Barbara
Publisher:  Wiley-QED, Canada
Year Published:  1994  
Pages:  256pp   Price:  $48.95   ISBN:  0-471-02544-5
Resource Type:  Book

This manual presents strategies and tactics enabling Help Desks to add value to their enterprise.

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