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Customer Satisfaction
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  1. Mastering the Machine
    Poverty, Aid and Technology

    Resource Type: Book
    Published: 1992
  2. Not Your Mother's Electrolux
    Planned Obsolescence

    Resource Type: Article
    Published: 2014
    Documentary goes on to present new evidence on the school of engineers who were driven by the market and who were clearly interested in making the most disposable product that they could. Electrolux began selling its vacuum cleaners in the UK.
  3. Raise the bar on customer satisfaction
    Resource Type: Article
    Published: 2009
    Let your customers expect the unexpected. Offering good service and friendly booth people at a trade show becomes the baseline for superior customer satisfaction.

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